ICOBS - Cancellation and Claims
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15 Minutes -
For all staff
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UK
ICOBS applies to all non-investment insurance business and sets the FCA's rules for cancellation and claims. This 15-minute course covers the rules governing cancellation of insurance policies, including rights and timing, and the rules that apply to claims handling from first notification through to settlement or a declined decision.
These are the two moments the customer finds out what the policy was actually worth, and both produce complaints out of proportion to their volume. Delay and unexplained declines are the usual triggers. Training the staff who handle cancellations and claims improves outcomes where the FCA looks hardest and reduces the referrals that end up with the Ombudsman.
What you’ll learn in
this course
- Recognise the rules that apply in relation to cancellation of insurance policies
- Know the rules for claims handling
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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