BCOBS - Distance Communications
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15 Minutes -
For all staff
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UK
BCOBS applies to all firms accepting deposits from banking customers in the UK, and its distance communication rules cover distance marketing and distance banking accounts. This 15-minute course helps staff recognise what a distance contract is, understand the rules for distance marketing disclosure, and identify the information required for contracts agreed remotely.
Nearly all account opening now happens at a distance, which makes these rules the default rather than the exception. Pre-contract information and cancellation rights are prescriptive and time-bound. Training the staff who design and operate digital and telephone journeys builds compliance into the process, rather than discovering a disclosure gap that affected every customer through the journey.
What you’ll learn in
this course
- Recognise what a distance contract isUnderstand the rules for distance marketing disclosure
- Identify what information is needed for contracts agreed over the telephone
- Identify what information is needed for e-commerce
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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