FCA Compliance E-learning Courses for Regulated Firms - CISI CPD Certified

Equip your team with the necessary tools to navigate every aspect of FCA regulations, from high-level and conduct of business standards to thematic topics such as Consumer Duty, vulnerable customers, and operational resilience.

Our CPD-accredited modules include sector-specific learning for banking, investments, and mortgages, alongside a full set of FCA SMCR training courses.

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Ensure your company’s FCA compliance

Best for…

Companies looking for an engaging, all-encompassing FCA course library.

Hosted on…

The Skillcast Learning Management System or your existing platform.

Learn with…

Over 70 training modules, with sector-specific versions for banking, investments, and mortgages.

Stay on the right side of FCA regulations

Our FCA compliance course library is ideal for those looking to simplify the complexities of FCA regulations.

Financial services firms face a particularly complex regime when it comes to compliance, and breaches can result in unwanted penalties or sanctions. Education is vital in ensuring your employees understand their roles and adhere to regulations set by the FCA.

You can host our FCA course library on our fully managed LMS portal or use your own. Plus, you can customise this library by exploring our bespoke training plans.

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About our learning styles

In-depth

These are our more detailed e-learning courses that include practice scenarios and typically last between 25 and 45 minutes.

Refresher

These targeted courses help reinforce your employees' knowledge and notify them of any updates they might not be aware of. These typically last between 15 and 20 minutes.

Express

Our focused training courses deliver employee learning in smaller chunks, typically lasting between 10 and 15 minutes.

Microlearning

These bite-sized animated training videos can be delivered as: standalone, embedded in detailed e-learning courses, or compiled into a learning path.

Dive deeper into our FCA courses

See what’s included in our FCA course library below. Looking for something specific? Use the search bar to find what you need. If you have any questions, reach out and tell us more about your requirements — we’re happy to help.

Good Outcomes for Vulnerable Customers

In-depth 30 Minutes UK For all staff

Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.

Overview of the Consumer Duty

In-depth 30 Minutes UK For all staff

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

Meeting the Conduct Rules in FCA Solo Regulated Firms

In-depth 25 Minutes UK For all staff

The Conduct Rules are a fundamental aspect of the SMCR.

Whistleblowing in Financial Services

In-depth 15 Minutes UK For all staff

Our Whistleblowing training course educates employees on reporting misconduct safely and ensures protection.

Meeting the Conduct Rules in Dual Regulated Firms

In-depth 25 Minutes UK For all staff

The Conduct Rules are a fundamental aspect of the SMCR.

Complaints Handling FCA Compliance

In-depth 40 Minutes UK For all staff

The FCA has identified that the number of complaints submitted in the financial services sector has increased year on year in recent times in the UK.

Introduction to the Consumer Duty

Express 15 Minutes UK For all staff

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

Treating Customers Fairly FCA Compliance

In-depth 40 Minutes UK For all staff

Treating Customers Fairly (TCF) applies to firms in the financial services industry.

Personal Conflicts of Interest

In-depth 25 Minutes UK For all staff

The FCA states that a firm must manage conflicts of interest between itself and its customers or other clients.

Introduction to UK Financial Regulation

In-depth 45 Minutes UK For all staff

NEDs are an important part of a firm's governance and provide independence and oversight.

Operational Resilience

In-depth 55 Minutes UK For all staff

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

CASS Overview

In-depth 35 Minutes UK For all staff

The FCA's Client Assets Sourcebook (CASS) supports Principle 10 of the FCA's Principles for Businesses.

Conflicts of Interest in Asset Management

In-depth 30 Minutes UK For all staff

The FCA outlines its expectations that asset management firms establish and maintain an effective framework to identify, control and review conflicts of interest.

MCOB - General Standards

In-depth 40 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) for General Standards applies to all firms that deal with home finance.

Principles for Businesses

In-depth 20 Minutes UK For all staff

The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system.

Ethical Standards in Finance and Investment

In-depth 40 Minutes UK For all staff

The FCA's ethical standards apply to individuals in finance and investment.

BCOBS - General Standards

In-depth 25 Minutes UK For all staff

The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK.

Training and Competence

In-depth 30 Minutes UK For all staff

Training and Competence (T&C) forms an important part of UK regulations under the FCA.

Overview of SM&CR for FCA Solo Firms

In-depth 30 Minutes UK For all staff

Our SMCR Overview training course will help your employees understand the key steps needed to comply with the regime.

COBS - Client Communications and Financial Promotions

In-depth 20 Minutes UK For all staff

The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments.

CONC - Consumer Credit Regulations

In-depth 40 Minutes UK For all staff

The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK.

Introduction to the Senior Managers and Certification Regime (SM&CR)

Express 10 Minutes UK For all staff

The UK's financial services sector has been rocked over the past decade by scandals ranging from misselling to market manipulation.

COBS - Client Categorisation

In-depth 20 Minutes UK For all staff

The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments.

Payment Services Regulations

In-depth 25 Minutes UK For all staff

The Payment Services Regulations (PSRs) 2017 was introduced in 2018 and set the Payment Services Directive 2 (PSD2) in motion.

Whistleblowing for Managers (FS)

In-depth 35 Minutes UK For managers

Whistleblowing refers to disclosing corrupt, illegal or fraudulent activities committed by organisations.

Appropriate Use of Communication Channels

In-depth 10 Minutes UK For all staff

Not all communication channels are appropriate for business purposes.

Markets in Financial Instruments Directive II (MiFID II)

In-depth 40 Minutes UK For all staff

The Markets in Financial Instruments Directive (MiFID) originally aimed to increase competition and integration in markets for financial instruments.

COBS - Dealing and Managing

In-depth 20 Minutes UK For all staff

The FCA Conduct of Business Sourcebook (COBS) applies to financial firms in the UK.

Information Barriers

In-depth 45 Minutes UK For all staff

The flow of information in financial firms needs monitoring between businesses involved with private and public side activities.

Senior Management Arrangements Systems and Controls

In-depth 25 Minutes UK For managers

The Senior Management Arrangements Systems and Controls (SYSC) Sourcebook apply to authorised financial services firms.

Conduct Rules for Senior Managers at Dual Regulated Firms

In-depth 60 Minutes UK For managers

Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).

MCOB - APRC, Shortfalls and Charges

In-depth 30 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) for the Annual Percentage Rate of Charge (APRC), shortfalls, and charges apply to home finance businesses.

FSCS Deposit Protection

In-depth 20 Minutes UK For all staff

The Financial Services Compensation Scheme (FSCS) safeguards customers' finances.

Complaints Handling for Managers

In-depth 35 Minutes UK For managers

One of the three operational objections of the FCA is to protect consumers.

Overview of SM&CR for Dual Regulated Firms

In-depth 30 Minutes UK For all staff

Our SMCR Overview training course will help your employees understand the key steps needed to comply with the regime.

Fit and Proper Assessments

Express 20 Minutes UK For all staff

In order to perform a Senior Management Function (SMF), Senior Managers need to be approved by the FCA and, for dual regulated firms, the PRA.

Conduct Rules for Non-Executive Directors (NEDs)

In-depth 30 Minutes UK For managers

NEDs are an important part of a firm's governance and provide independence and oversight.

Non-Financial Misconduct

Express 15 Minutes UK For all staff

Non-financial misconduct is behaviour that is unrelated to regulated activities, including serious offences such as harassment, bullying, sexual discrimination and sexual misconduct The FCA has indicated it is prepared to consider non-financial misconduct when assessing fitness and propriety.

Conduct Rules for Senior Managers at FCA Solo Firms

In-depth 60 Minutes UK For managers

Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).

AIFM Regulations

In-depth 25 Minutes UK For all staff

The Alternative Investment Fund Managers Directive (AIFMD) was developed by the EU in order to create a harmonised framework of rules for regulating AIFMs.

Appointed Representatives Regulatory Responsibilities

In-depth 20 Minutes UK For all staff

The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.

BCOBS - Distance Communications

In-depth 15 Minutes UK For all staff

The Banking Conduct of Business Sourcebook (BCOBS) applies to all firms accepting deposits from banking customers in the UK.

Benchmarks Regulation

In-depth 45 Minutes UK For all staff

The FCA defines a Benchmark as an index used to determine the value of or the amount payable under a financial instrument (or contract).

Breathing Space Regulations

In-depth 25 Minutes UK For all staff

Breathing Space Regulations apply to creditors whose debtors are eligible for additional time to repay their debt.

CASS 10 - CASS Resolution Pack

In-depth 25 Minutes UK For all staff

A CASS Resolution Pack (RP) contains a specific set of documents that helps speed up client money and assets return if a firm fails.

CASS 6 - Custody Rules

In-depth 30 Minutes UK For all staff

The rules and guidance in CASS 6 apply to a firm when it is safeguarding and administering custody assets.

CASS 7 and 7A - Client Money Rules and Client Money Distribution and Transfer

In-depth 50 Minutes UK For all staff

The rules and guidance in CASS aim to achieve the FCA's objective of ensuring that consumers are adequately protected.

CASS 8 - Mandates

In-depth 30 Minutes UK For all staff

Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them.

CASS 9 - Information to Clients

In-depth 25 Minutes UK For all staff

Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.

CeMAP Competency Refresher

In-depth 65 Minutes UK For all staff

The Certificate in Mortgage Advice & Practice (CeMAP) is a UK specific qualification issued by the London Institute of Banking & Finance (LIBF).

COBS - Appropriateness

In-depth 20 Minutes UK For all staff

The FCA's Conduct of Business Sourcebook (COBS) applies to financial firms that deal with customer investments on an execution-only basis.

COBS - Client Communications High Risk Investments

In-depth 20 Minutes UK For all staff

The Conduct of Business Sourcebook (COBS) rules that relate to client communication apply to all promotional communications that investment firms have with their clients and prospects.

COBS - Suitability

In-depth 20 Minutes UK For all staff

The FCA Conduct of Business Sourcebook (COBS) applies to finance and investment firms in the UK.

Complaints Handling for the Mortgage Market

In-depth 40 Minutes UK For all staff

The FCA outlines complaints handling rules in the Dispute Resolution Sourcebook (DISP).

FX Global Code

In-depth 60 Minutes UK For all staff

The FX Global Code is a set of global principles of good practice in the foreign exchange market.

ICOBS - Cancellation and Claims

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses.

ICOBS - Distance Communications

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.

Introduction to the Perimeter Guidance Manual

In-depth 20 Minutes UK For all staff

PERG helps clarify when financial activities need FCA authorisation, as outlined by the Financial Services and Markets Act 2000 (FSMA).

MCOB - Advising and Selling

In-depth 45 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) Advising and Selling standards apply to businesses that advise on or arrange mortgage contracts, equity release transactions, home purchase plans or sale and rent back agreements.

MCOB - Disclosures

In-depth 30 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) for Disclosures applies to businesses involved in home finance transactions.

MCOB - Equity Release

In-depth 40 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) for Equity Release applies to businesses that make recommendations or provide personalised information to customers on equity release products.

MCOB - Financial Promotions

In-depth 30 Minutes UK For all staff

The Mortgage Conduct of Business (MCOB) for Financial Promotions applies to financial promotions in the home finance business.

Mortgage Credit Directive

In-depth 30 Minutes UK For all staff

The EU Mortgage Credit Directive (MCD) applies to all businesses dealing with first-charge, second-charge, and buy-to-let mortgages.

Outsourcing and Third Party Risk Management

In-depth 60 Minutes UK For all staff

As the risk inherent to business relationships grow, regulators have been drafting and implementing outsourcing and third-party risk management rules and guidance.

Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation

In-depth 30 Minutes UK For all staff

The Packaged Retail and Insurance-based Investment Product (PRIIP) Regulation affects retail investors who need to understand the complexities of these products.

Pensions Ombudsman Complaints Handling

In-depth 40 Minutes UK For all staff

In the UK, the Pensions Ombudsman handles pension complaints and disputes at no cost to members of occupational and personal pension schemes.

Prudential Regulation

In-depth 45 Minutes UK For all staff

Prudential Regulation applies to firms in financial services.

Responsible Lending and Affordability

In-depth 60 Minutes UK For all staff

Responsible Lending and Affordability are non-negotiable principles that underpin the UK's mortgage market reform.

SEC Rule 15a-6

In-depth 20 Minutes UK For all staff

To engage in securities transactions with United States (US) clients, non-US firms must comply with Rule 15a-6 requirements.

Sustainability Disclosure Requirements (SDR) and Investment Labels

In-depth 30 Minutes UK For all staff

The introduction of sustainability rules aims to enhance the transparency and credibility of financial products with sustainability objectives.

Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs)

In-depth 25 Minutes UK For all staff

Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs) exist as part of the US response to the financial crisis.

UCITS

In-depth 30 Minutes UK For all staff

Undertakings for the Collective Investment in Transferable Securities (UCITS) Directive aims to offer asset managers and investors greater business opportunities.

UK Money Markets Code

In-depth 60 Minutes UK For all staff

The UK Money Markets Code provides a set of principles to promote the integrity and effective functioning of the UK money markets.

Understanding Failure to Prevent Fraud (FTPF) in Financial Services

In-depth 30 Minutes UK For all staff

Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.

Understanding Failure to Prevent Fraud (FTPF) in Financial Services for Managers

In-depth 35 Minutes UK For managers

SDR and Investment Labels

Microlearning 5 Minutes UK For all staff

Sustainability-related claims in financial products must be clear, transparent and backed by evidence.

ICOBS - General Matters

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.

ICOBS - Providing Information and Advising

In-depth 20 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.

Car Finance Mis-selling

Microlearning 5 Minutes UK For all staff

The Financial Conduct Authority banned discretionary commission arrangements in car finance due to concerns about unfair interest rates.

Developing Secure Applications

In-depth 45 Minutes UK For all staff

The way companies build software and technology systems is evolving very rapidly.

Conduct Rule 1: Act with Integrity

Microlearning 5 Minutes UK For all staff

Integrity is a fundamental principle in financial services, ensuring ethical conduct and maintaining customer trust.

Conduct Rule 2: Act with due skill, care and diligence

Microlearning 5 Minutes UK For all staff

People working in financial services must act with due skill, care and diligence, ensuring their actions do not harm customers or the financial system.

Conduct Rule 3: Be open and cooperative with the FCA, the PRA and other regulators

Microlearning 5 Minutes UK For all staff

Financial services firms and employees must be open and cooperative with regulators, including the Financial Conduct Authority and the Prudential Regulation Authority.

Conduct Rule 4: Pay due regard to the interests of customers and treat them fairly

Microlearning 5 Minutes UK For all staff

Financial services professionals must always act in the best interests of customers and ensure they are treated fairly.

Conduct Rule 5: Observe proper standards of market conduct

Microlearning 5 Minutes UK For all staff

Financial markets rely on trust, integrity and adherence to established rules and ethical behaviour.

Conduct Rule 6: Act to deliver good outcomes for retail customers

Microlearning 5 Minutes UK For all staff

Financial services professionals must act in good faith, prevent foreseeable harm and support customers in achieving their financial objectives.

BCOBS - Distance Communications [Mutual]

In-depth 15 Minutes UK For all staff

The Banking Conduct of Business Sourcebook (BCOBS) applies to all firms accepting deposits from banking customers in the UK.

BCOBS - General Standards [Mutual]

In-depth 25 Minutes UK For all staff

The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK.

ICOBS - Cancellation and Claims [Mutual]

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses.

ICOBS - Distance Communications [Mutual]

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.

ICOBS - General Matters [Mutual]

In-depth 15 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.

Payment Services Regulations [Mutual]

In-depth 25 Minutes UK For all staff

The Payment Services Regulations (PSRs) 2017 was introduced in 2018 and set the Payment Services Directive 2 (PSD2) in motion.

Principles for Businesses [Mutual]

In-depth 20 Minutes UK For all staff

The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system.

Treating Customers Fairly [Mutual]

In-depth 40 Minutes UK For all staff

Treating Customers Fairly (TCF) applies to firms in the financial services industry.

ICOBS - Providing Information and Advising [Mutual]

In-depth 20 Minutes UK For all staff

The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.

Financial Crime Prevention

In-depth 25 Minutes UK For all staff

Financial crime ranges from fraud, tax evasion, bribery, market abuse, insider dealing, money-laundering, to terrorist financing.

Conduct Risk

In-depth 50 Minutes UK For all staff

The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.

Senior Management Arrangements Systems and Controls [Mutual]

In-depth 25 Minutes UK For all staff

The Senior Management Arrangements Systems and Controls (SYSC) Sourcebook apply to authorised financial services firms.

CASS 15 - Payment Services and Electronic Money: Relevant Funds

In-depth 30 Minutes UK For all staff

CASS 15 introduces a strengthened safeguarding regime for payment services and electronic money firms, designed to better protect customer funds in the event of firm failure.

SM&CR in Practice

In-depth 75 Minutes UK For managers

The Senior Managers and Certification Regime (SM&CR) is designed to improve accountability, governance and culture in financial services firms.

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Your questions, answered

FCA Handbook

Common FAQs

Which principle is most important in an insurance contract?

Utmost good faith is the most critical, requiring both parties to disclose all material facts. Without it, contracts risk being invalidated under UK insurance law.

What is proximate cause in insurance?

It is the dominant, effective cause of loss, not merely the last or nearest event. Courts use proximate cause to determine whether a peril covered by the policy actually triggered the claim.

How does the principle of indemnity work in real-life claims?

The principle of indemnity ensures you’re restored to your pre-loss financial state, not profiting from claims. For example, if your insured car repair costs £9,000, the insurer pays that amount, not the full policy limit.

What types of firms are regulated under CONC?

Under the Consumer Credit sourcebook (CONC), firms engaged in consumer credit activities, including lenders, credit brokers, debt management firms, and credit information services, are regulated by the Financial Conduct Authority (FCA). This encompasses a broad spectrum of consumer finance services, such as personal loans, hire purchase agreements, and credit broking.

How often should firms review their CONC compliance policies?

Firms are required to review their CONC compliance policies regularly to ensure they remain effective and up to date. While the FCA does not prescribe a specific review frequency, it is generally expected that firms assess their compliance arrangements periodically, taking into account changes in business operations, regulatory updates, and market conditions.

What triggers an FCA investigation into CONC breaches?

The FCA may initiate an investigation into potential breaches of CONC if there is evidence of widespread or repeated failures that could harm consumers. Triggers include patterns of non-compliance, consumer complaints, or findings from supervisory activities that suggest systemic issues.

What kind of staff training is required to meet CONC standards?

To meet CONC standards, firms must ensure that their staff receive appropriate training and supervision. This includes providing relevant training before employees work with reduced supervision and ensuring supervisors have the necessary technical knowledge and coaching skills.

How does insider trading affect businesses and investors?

Insider trading damages market fairness, giving some investors an unfair advantage and undermining trust. For businesses, it risks reputational harm and FCA penalties, even without personal gain. Investors face distorted prices and reduced confidence, with the FCA finding signs of insider dealing in nearly a third of UK takeovers.

What tools are used to detect insider trading?

The FCA relies on surveillance systems, transaction data, and Suspicious Transaction and Order Reports (STORs). Firms must keep insider lists and use internal trade monitoring, pre-clearance systems, and staff training.

How does the FCA regulate insider trading?

The FCA regulates insider trading under the Financial Services and Markets Act 2000, the Criminal Justice Act 1993, and UK MAR, reinforced by the Financial Services Act 2021. Sanctions include unlimited fines, injunctions, public censures, and up to 10 years’ imprisonment.

What is a Recognised Investment Exchange (RIE) and how is it regulated?

A Recognised Investment Exchange (RIE) is a UK exchange authorised by the FCA to trade securities or derivatives. RIEs must maintain orderly markets, monitor for abuse, and ensure member compliance, with the FCA supervising their operations and enforcing rules as needed.

What steps can firms take to avoid FCA penalties?

Firms can mitigate the risk of FCA penalties by establishing comprehensive compliance frameworks. This includes implementing clear policies on market abuse, conducting regular staff training, maintaining accurate insider lists, and ensuring timely submission of Suspicious Transaction and Order Reports (STORs). Additionally, firms should regularly audit their surveillance systems to detect and address any potential issues promptly.

How does the FCA monitor and detect market abuse?

The FCA employs advanced surveillance tools to monitor trading activities, including the analysis of transaction reports and order books. Firms are required to submit STORs when they suspect market abuse, and issuers must maintain insider lists. The FCA also collaborates with other regulators and uses data analytics to identify and investigate potential instances of market abuse, ensuring the integrity of UK financial markets.

What does FCA COBS stand for?

FCA COBS stands for the Financial Conduct Authority’s Conduct of Business Sourcebook, which sets out rules and guidance for how regulated firms must interact with clients, market products, and provide advice.

What is the main purpose of COBS?

Its goal is to ensure firms act honestly, fairly, and professionally in the best interests of clients, with clear, fair, and not misleading communications.

Where can I find the full COBS rules?

The complete COBS section is available in the FCA Handbook, which is updated frequently.

Who needs to comply with COBS rules?

Any FCA‑regulated firm carrying out designated investment business, ancillary services, or insurance‑related activities in the UK, including advisers, brokers, wealth managers, and investment platforms must comply.

Who do the FCA Principles apply to?

They apply to all FCA‑regulated firms and individuals performing controlled functions, regardless of size or sector.

How are the FCA Principles enforced?

The FCA enforces the Principles through regulatory, civil, and criminal powers, including fines, public censures, and prohibitions. Their approach is detailed in the FCA Enforcement Guide.

What happens if a firm fails to notify the FCA of an issue?

Firms are required to notify the FCA promptly of any matters that could have a significant adverse impact on their ability to meet regulatory requirements. Failure to do so can result in enforcement action, including fines or other sanctions.

How can firms ensure compliance with the FCA Principles?

Firms can ensure compliance with the FCA Principles by implementing robust governance frameworks, conducting regular risk assessments, and maintaining effective internal controls. This includes establishing clear policies and procedures, providing ongoing staff training, and fostering a culture of compliance throughout the organisation.

How often should FCA Code of Conduct training be refreshed to remain effective?

Firms should refresh Code of Conduct training at least annually, or more frequently if there are significant regulatory updates, changes in business processes, or lessons learned from compliance breaches. Regular refreshers help maintain awareness and reinforce the expected behaviours across the organisation.

How can firms tailor Code of Conduct training for high‑risk business areas?

Training should be customised to reflect the specific risks and responsibilities of high-risk areas, such as trading desks or advisory teams. This can include scenario-based exercises, role-specific guidance, and practical examples relevant to the department’s day-to-day activities, ensuring staff understand the real-world implications of the Conduct Rules.

What tools or technology can support ongoing compliance monitoring?

Firms can leverage compliance monitoring software to track employee behaviour, trade activity, and adherence to policies. This includes workflow tracking, automated alerts, data analytics, and communication surveillance systems to identify potential breaches quickly and efficiently.

What steps can be taken to rebuild trust after a breach of the Conduct Rules?

Rebuilding trust requires transparency, accountability, and proactive remediation. Firms should promptly investigate the breach, implement corrective measures, communicate clearly with stakeholders, and enhance training and oversight to prevent recurrence. Demonstrating a strong culture of compliance and ethical behaviour is key to restoring confidence among clients, staff, and regulators.

Who needs to comply with CASS rules?

Any firm regulated by the FCA that holds or controls client money or assets must comply with CASS rules. This includes investment firms, asset managers, and certain insurance intermediaries.

How often should firms review their CASS compliance procedures?

Firms should review their procedures at least annually, or whenever there are changes in regulation, business structure, or risk exposure. Regular internal audits and gap analyses are recommended.

What role does staff training play in CASS compliance?

Training is critical. Staff must understand their responsibilities under CASS, know how to handle client money and assets correctly, and be able to identify and escalate potential breaches.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools such as declarations, surveys and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Is our training content still compliant with the latest legislation?

You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
For major legislative changes, we:
- Send you email alerts to ensure you are notified
- Offer you a free trial of newly created or updated content
- Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

What file types are supported by the Skillcast system?

Features	Supported file types and details
File Exchange	File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB
SCORM files	Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB
xAPI file	Max file size: 2GB
Videos	File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help
Images	File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB
CPD evidence	File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Policy documents	PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Offline activities evidence	File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Client logo files	File types provided by client: EPS, PDF, AI and SVG
Registers	PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files
Declarations	JPG, JPEG, PNG, GIF, XLS and XLSX files

What is Aida and how does it ensure reliable answers?

Aida is an AI tutor embedded in courses that allows learners to ask questions at any point during learning. It draws exclusively on content that has been vetted and curated by your organisation, including course materials, internal policies, approved web resources, and regulator sites. This curated approach ensures answers reflect accurate, organisation‑specific guidance.

Can administrators see what questions are asked and how Aida responds?

Yes. Reporting includes both the questions asked and Aida’s responses. For meaningful insight, questions are also categorised by topic (e.g., records management, gifts and hospitality) to reveal trends. All reporting is anonymised by default to encourage open, non‑threatening inquiry. To protect assessment integrity, Aida is disabled during assessments and is only available during the learning components of a course.