Conflicts of Interest in Insurance Training Course

A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.

These conflicts can make it difficult for firms to fulfil their duties impartially and act in their clients' best interests. The management of conflicts of interest is understandably high on the FCA's conduct risk agenda.

Educate your employees on how conflicts of interest in the insurance sector can arise and how such conflicts should be managed.

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare you to:

Understand what conflicts of interest are and how they arise in the insurance sector
Know how to identify conflicts of interest
Define personal conflicts in an insurance environment
Recognise gifts and entertainment
Understand how outside business interests can create conflicts

Course Outline

Welcome

What are Conflicts of Interest?

Why are conflicts of interest important?

How might a conflict of interest arise?

How to detect conflicts of interest

Identifying conflicts of interest

- Prevent it from arising
- Mitigation
- You decide: Mitigation
- Disclose the conflict

Managing conflicts of interest

What are 'Personal' Conflicts in the Insurance Sector?

Inducements

Outside business interests

- You make the call
- Scenario: Personal Conflicts of Interest

Community Activity

Directorship

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 35 minutes followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.