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  • improve your coaching skills

    Performance: Coaching

improve your coaching skills
In this module, you'll find out about the basics of coaching: what it is, why it is useful, and how best to carry it out. You'll learn how to prepare and plan for coaching, and explore some of the models, methods and techniques you can use to improve your coaching skills.

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.

Learning Objectives
  • Recognise the benefits of, and barriers to, coaching
  • Identify different types of coaching
  • Make adequate plans and arrangements to ensure the smooth running of a coaching session
  • Improve your skills when running a coaching session to ensure the best outcome
  • Deal effectively with problems that arise when coaching
  • Take appropriate action when a coaching session ends

Course Contents
  1. Scenario: Adrianne Coaches Dan
  2. What is Coaching?
  3. When and who?
  4. Exercise: When to give coaching
  5. Exercise: Why is coaching beneficial?
  6. Exercise: Barriers to coaching
  7. Coaching: Principles and Methods
  8. Fundamental skills
  9. Exercise: Assessing rapport
  10. Exercise: Effective listening
  11. Asking the right questions
  12. Directive versus non-directive language
  13. Exercise: The pros and cons of non-directive language
  14. Using the GROW model
  15. Exercise: Applying the GROW model
  16. Dealing with common problems
  17. Exercise: Overcoming problems
  18. Ending a coaching session
  19. Adrianne's Coaching: Revisited
  20. Question 1: Preparing to coach
  21. Question 2: Assessing rapport
  22. Question 3: Asking the right questions
  23. Question 4: Using directive and non-directive language
  24. Question 5: Adrianne uses the GROW model
  25. Question 6: Overcoming common problems
  26. Summary
  27. Assessment
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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