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  • measuring emotional intelligence

    Performance: Emotional Intelligence

measuring emotional intelligence

In this module, you'll learn about emotional intelligence - what it is, why it's important and what you can do with it. Then, you'll examine the five components of emotional intelligence. You will also look at some of the methods and techniques for measuring emotional intelligence and explore some of the emotional competencies to improve your performance as a leader.

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.

Learning Objectives
  • Appreciate what emotional intelligence is, where it comes from and who coined the term
  • Distinguish between the five components of emotional intelligence
  • Identify how emotional intelligence is measured
  • Recognise emotional competencies which can improve your performance as a leader
  • Develop your emotional intelligence to respond more effectively as a leader

Course Contents
  1. Scenario: Oliver's Enlightenment
  2. Is EQ all about emotions?
  3. What is emotional intelligence?
  4. Exercise 1: What is emotional intelligence?
  5. Exercise 2: What is emotional intelligence?
  6. Emotional intelligence at work: Everybody's doing it
  7. Exercise: Why is emotional intelligence important?
  8. Emotions at work
  9. Models of emotional intelligence
  10. Goleman's mixed model of emotional intelligence
  11. Exercise: Distinguishing between emotional competencies
  12. Exercise: Recognising emotional competencies
  13. The trait model of emotional intelligence
  14. How is emotional intelligence measured?
  15. Developing emotional intelligence (EQ)
  16. Checklist: Developing EQ
  17. Exercise: Interpreting others' emotions
  18. Exercise: Using emotional intelligence
  19. Exercise: Showing empathy
  20. Exercise: Mobilising others: the reluctant learner
  21. Adaptability
  22. Checklist: Adaptability
  23. Creating the right mood music
  24. Checklist: Creating mood music
  25. Developing optimism
  26. Checklist: Infusing optimism
  27. Exercise: Developing optimism
  28. Exercise: Handling conflict
  29. A word of praise
  30. Checklist: Giving praise
  31. Oliver's Enlightenment: Revisited
  32. Question 1: Developing others
  33. Question 2: Interpreting emotions accurately
  34. Question 3: Improving emotional intelligence
  35. Question 4: Handling conflict
  36. Question 5: Encouraging optimistic thinking
  37. Summary
  38. Assessment
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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