• effective delegation of work

    Performance: Delegating Effectively

effective delegation of workHere you'll find out what delegation means for you and your team, and examine its pros and cons. Then you'll explore some of the risks associated with delegation, and look at the methods and techniques you can use to delegate more effectively. 

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.


Learning Objectives
  • Recognise the benefits and drawbacks of delegation
  • Make adequate plans and arrangements to ensure effective delegation of work
  • Delegate effectively to ensure the best outcome for you and our Company

Course Contents
  1. Scenario: Nadia's Challenge
  2. What is Delegation?
  3. Exercise: What are the benefits and drawbacks of delegation?
  4. Delegation versus distribution
  5. Why people fail to delegate
  6. What are the barriers?
  7. Preconditions for delegation
  8. Delegation ground rules
  9. Producing a Delegation Map or Plan
  10. Example: Delegation in action
  11. Example: Delegation in action cont
  12. Exercise: The stages of delegating
  13. Communicating Authority and Setting Boundaries
  14. Exercise: Identifying boundaries and limitations
  15. What, who and when?
  16. Checklist: What, who and when
  17. Phased delegation
  18. Checklist: Phased delegation
  19. Effective information sharing
  20. Checklist:Effective information sharing
  21. A watching brief/Fostering confidence
  22. Fostering confidence
  23. Checklist: Providing support
  24. Relinquishing control: Knowing when to let go
  25. Dealing with Common Problems when Delegating
  26. Exercise: Overcoming problems
  27. Measuring success
  28. Checklist: Measuring success
  29. Tackling failure
  30. Tackling failure cont
  31. Exercise: Rachel's report
  32. Motivating your team to excel
  33. Checklist: Motivating your team
  34. Your job role post-delegation
  35. Nadia's Challenge: Revisited
  36. Question 1: Preparations for delegating
  37. Question 2: Identifying the benefits and risks
  38. Question 3: What to delegate
  39. Question 4: Nadia delegates at last
  40. Question 5: Overcoming problems
  41. Question 6: Managing others
  42. Summary
  43. Assessment
Specification
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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