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  • acting professionally

    Performance: Acting Professionally

acting professionally
In this module, you'll find out what it means to act professionally and why this is so important. You will also explore some of the core topics of acting professionally, as well as tips and techniques.

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.

Learning Objectives
  • Appreciate what it means to act professionally
  • Recognise the importance of acting professionally
  • Identify examples of professional behaviour
  • Take appropriate action to act professionally at all times in different situations

Course Contents
  1. Scenario: Luca's Service
  2. Acting professionally
  3. Acting professionally - Employer
  4. Why is acting professionally so important?
  5. Exercise: Why is it important to act professionally?
  6. How are expectations communicated?
  7. How are expectations communicated? - Hints and Tips
  8. New workplaces - Same standards
  9. Exercise: What is professional?
  10. Working professionally
  11. A professional personality
  12. Exercise: A professional personality
  13. Checklist: Projecting professionalism
  14. Exercise: Acting professionally
  15. Dressing professionally
  16. Checklist: Professional appearance
  17. Professionalism across cultures
  18. Checklist: Professionalism across cultures
  19. Professional communication
  20. Checklist: Professional communication
  21. Exercise: Professional communication
  22. Personal information
  23. Professional working relationship
  24. Exercise: Fostering professional relationships with colleagues
  25. Fairness and professionalism
  26. Checklist: Being fair
  27. Luca's Service: Revisited
  28. Question 2: Dexter needs help
  29. Question 3: Caroline's late guest
  30. Question 4: Caroline's email enquiry
  31. Question 5: Caroline's disagreement
  32. Question 6: Reaching a solution
  33. Summary
  34. Assessment
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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