Overview of the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms. As a result, there is a new Principle for Businesses. Principle 12 states that a firm must act to deliver good outcomes for retail clients.
Since there's some overlap between this Principle and Principles 6 & 7, it will replace those Principles for firms providing advice and services to retail clients. Firms need to ensure they serve the best interests of their customers.
Our Consumer Duty Course explains the new FCA Principle 12, each key element of this standard and what it means in practice.
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30 Minutes -
For all staff
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UK
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FCA Compliance Library
What you’ll learn in
this course
- Define the FCA Consumer Duty
- Understand the rules that flow from the Consumer Duty
- Articulate the desired outcomes for consumers
- Apply the Consumer Duty to your day-to-day activity
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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